Terms of service

Last Updated: October 11, 2023

Welcome to Bells Cookie Co's website. Please read these Terms and Conditions carefully before using our website. By accessing and using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any of the following terms, please do not use this website.

• Acceptance of Terms
  By accessing and using the Bells Cookie Co website, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. These terms are subject to change without notice, and your continued use of the website after any modifications constitutes acceptance of the updated terms.
• Privacy Policy
  Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
• Intellectual Property
  All content, trademarks, and intellectual property on this website are owned by Bells Cookie Co and are protected by copyright and trademark laws. You may not use, reproduce, distribute, or modify any content from this website without our explicit written consent.
• Prohibited Activities
  When using this website, you agree not to:
• Engage in any unlawful or unauthorized activities.
• Transmit or distribute malware or any other harmful software.
• Attempt to gain unauthorized access to our systems or data.
• Impersonate another individual or entity.
• Engage in any activity that may disrupt, disable, or interfere with the website's functionality.

 

• Shipping & Delivery Schedule
  Bells Cookie Co takes pride in delivering fresh and delicious cookies to our customers. We ship orders on Tuesdays, Wednesdays, and Thursdays. Please note that if you place an order on Thursday, your order will not be shipped until the following Tuesday. Our shipping schedule is designed to ensure that your cookies arrive in the best possible condition and are not held in transit over the weekend.
  
  While we make every effort to meet the estimated delivery times, please understand that shipping delays can occur due to factors beyond our control, such as weather conditions or carrier issues. Bells Cookie Co is not responsible for such delays and does not guarantee specific delivery dates.
  If you have any questions or specific shipping requests, please contact our customer support team at hello@bellscookieco.com. We are committed to providing you with the best cookie delivery experience possible.

 

• Damaged Shipments
  At Bells Cookie Co, we take great care in packaging our cookies to ensure they arrive in perfect condition. However, in the rare event that your cookies arrive damaged or in a condition that does not meet your satisfaction, please contact us as soon as possible.
  To report a damaged shipment, please follow these steps:
• Take clear photographs of the damaged cookies and the packaging.
• Contact our customer support team at [customer support email address] with the subject line "Damaged Shipment."
• Include your order number, a description of the damage, and the attached photographs in your email.
• Upon receiving your report, we will do our best to resolve the issue promptly. Our options may include:
• Resending the damaged items at no additional cost.
• Issuing a refund or providing store credit for the damaged items.
• We appreciate your understanding and cooperation in helping us maintain the quality of our products and services. Bells Cookie Co is committed to ensuring your satisfaction, and we will work to resolve any issues with damaged shipments to the best of our ability.
  Please note that any issues with damaged shipments must be reported to us within 2 days of receiving the cookies to be eligible for a resolution.

Product Information
While we strive to provide accurate product information, we do not guarantee the accuracy, completeness, or reliability of the content on this website. Product availability, pricing, and specifications are subject to change without notice.

• Links to Third-Party Websites
  Our website may contain links to third-party websites for your convenience. Bells Cookie Co is not responsible for the content, accuracy, or privacy practices of these external sites. Your use of third-party websites is at your own risk.

Disclaimers

• Bells Cookie Co provides this website on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, whether express or implied, including but not limited to the accuracy, completeness, reliability, or suitability of the content.
• Bells Cookie Co disclaims all liability for any damages, losses, or claims arising from your use of this website or its content.
• Indemnification
  You agree to indemnify and hold Bells Cookie Co and its affiliates, employees, and partners harmless from any claims, damages, losses, or liabilities resulting from your violation of these Terms and Conditions or your use of the website.
• Contact Information
  If you have any questions or concerns regarding these Terms and Conditions, please contact us at hello@bellscookieco.com or 425.

By using the Bells Cookie Co website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for visiting our website.