FAQ

Bell’s Cookies is a family-owned, Seattle-based cookie shop that creates nostalgic cookies with a unique twist. Named after Tomas and Brooke’s daughter Isabella, Bell’s Cookie Co. opened in 2020. To read more about our story visit the Our Story page.

For starters, Bell’s Cookies are delicious! We believe in using the best ingredients and create nostalgic, classic flavors with a little bit of personality!

Online: We ship nationwide via our website (where you are now!) and Goldbelly.

If you are located in the Seattle area, you can see us in our shop in the popular Greenlake neighborhood. If you are in Spain, we have a sister shop in Madrid.

Partners: We are proud to work with our awesome partners. You can find our cookies in the skies on every Delta flight, in Seattle stadiums, Climate Pledge and Lumen Field, and a handful of other locations in the Seattle area

So glad you asked! You can send us an email at hello@bellscookieco.com and we would be happy to provide you with more info.

We'd love to hear from you! You can email us at hello@bellscookieco.com or give us a call at 206.446.7355 and one of our team members can help you.

We would love to learn more about your charity or event and see if it is a good fit for Bell’s to support. Please send any relevant details to hello@bellscookieco.com and we'll do our best to support you!

We're so happy you loved your cookie in the sky!

If you had the Pink Confetti Cookie our Confetti Cookie will be similar.

If you had the Triple Chocolate Chunk Cookie you should try out Double Chocolate(v+gf) Cookie or the Chocolate Monster!

We ship Tuesday-Thursday to ensure the freshest cookie experience possible! If you place an order on Monday, we will ship your cookies on Tuesday, and if you place your order on Friday we will ship your order the following Tuesday.

Not yet! But we're definitely going to work on it because everyone needs to enjoy our cookies no matter where you are.

Oh no! We recommend checking the tracking info of the carrier and waiting a day before contacting us at hello@bellscookieco.com. If you still can’t find your cookies, we will be happy to assist you.

We are sorry to hear that your cookies didn’t arrive in the proper condition. Snap a photo of the damaged goods and share it with us at hello@bellscookieco.com and we'll make sure you and your cookies are taken care of!

Signing up for a subscription is easy! Once you select your cookies you'll be given an option to place a one-time order at full price OR you can subscribe and save!

Yes, you can edit your subscription within your account.

Of course! You can login to your account, click your subscription and select "skip next order." You could also skip on sending yourself cookies by sending them to a friend instead!

Besides delicious cookies arriving at your door without you even having to lift a finger? You'll save money on every order, get the inside scoop on new flavors and more!

You can expect to receive your cookies within 7 business days of your charge date.

Each individual cookie product page displays the ingredients. Each cookie will come individually packages with a sticker listing the main ingredients.

The right way to enjoy a Bell's cookie is with a smile on your face, but we also recommend warming your cookies to achieve optimal gooeyness.

Our cookies our processed in facilities that also process peanuts and nuts. Please see the ingredients and allergens of each cookie on the product pages. Feel free to email our team at hello@bellscookieco.com for any additional information.

You can warm your cookie up in the oven at 350 degrees for 3-5mins or in the microwave for 5-15 seconds depends on how gooey you want your cookie!

You can store your cookies in an airtight container for up to 5 days ( if you can even wait that long!)

To maintain freshness and flavor, we recommend freezing any cookies that you aren't eating immediately.

So glad you asked! Our Double Chocolate Cookie is vegan, gluten free, and absolutely delicious!

For a full list of ingredients visit our product page!

You can buy one cookie in-store and a minimum of 8 cookies online. We suggest getting more then one...you'll thank us later!!

Our cookie dough is totally edible, but we suggest you resist the temptation, as it contains eggs for that classic homemade taste!

Sending cookies to family & friends is highly encouraged and there is a space to add your message at checkout!

You have the option of getting 8 or 12 cookies!

We accept Visa, Mastercard, American Express, And Discover. As well as Apple, Google and Meta Pay.

Refunds can take 3-5 business days to process on your end, depending on your bank.

We made it easy for you! Just login to your account and edit your payment info at any time.

YES! The best way to spread joy is by sending your friends and family cookies! Send a box to them directly or give them options with our gift cards.

Absolutely, you can snag our gift cards either in-store or send them digitally for a sweet surprise!

Use your gift card in-store or online on the bellscookieco.com website. Digital gift cards are delivered to an email address of your choice and are non-refundable.